We are committed to protecting your privacy. This Privacy Policy explains how we collect,
use, and share your personal information, including for texting, email communications, and
other services we provide.
- Information We Collect
We collect the following types of personal information:
- Names
- Phone numbers
- Email addresses
- Additional information required for state DUI registration or reporting, including relevant legal and case details.
This information is collected through:
- Our web-based client orientation system.
- SMS and email opt-ins via our third-party calendar system (FullSlate).
- Verbal consent obtained during scheduling calls.
- Information provided during client onboarding.
- How We Use Your Information
We use the collected information for:
- Sending appointment reminders and marketing messages
- Facilitating state-mandated reporting requirements for ignition interlock devices (IID) services.
- Providing additional services requested by the client, such as obtaining insurance quotes.
- Sharing Your Information
We share your information only as necessary to provide our services:
- Parent Company:
We share your information with our parent company for state-mandated reporting of ignition interlock device usage and compliance.
- Sister Company (Lucent Insurance Group LLC):
If you request an insurance quote, we may share your information with Lucent Insurance Group LLC.
- Third-Party Service Providers:
We use trusted third-party providers, such as Fullslate, Twilio, and Zoho Voice, to send SMS reminders and marketing messages.
FullSlate Calendar System: We use FullSlate to facilitate email and text communications. Clients must explicitly opt-in by checking a consent box during scheduling.
We do not sell your data to any third parties.
- Data Storage and Security
Your information is securely stored on our virtual server. We retain this information indefinitely unless:
- You request its deletion.
- User Rights
You have the right to:
- Access and update your personal information at any time.
- Request deletion of your personal data if you are no longer a client.
- Stop receiving SMS communications by replying “STOP” to any message or contacting us directly.
- SMS and Email Communications
We communicate with clients via SMS and email for appointment reminders and, if opted in, marketing messages. Here’s how consent and opt-out processes work:
- Consent for Appointment Reminders:
- SMS Reminders:
- When scheduling your first appointment over the phone, we may ask if you would like to receive SMS reminders. If you provide verbal consent, we will add you to our notification system.
- We document your consent in our records to ensure compliance with privacy regulations.
- Email Reminders:
- Your email address may be used to send reminders for appointments, based on the contact information you provide during scheduling.
- Consent for Marketing Communications:
- SMS Marketing:
- Marketing text messages are only sent if you explicitly opt in using a written consent form, such as during our web-based client orientation or via FullSlate.
- Email Marketing:
- Marketing emails may be sent unless you choose to opt out. No prior written consent is required under U.S. law.
- Opt-Out Options:
- For SMS Messages:
- You can stop receiving SMS messages by replying “STOP” to any text message or by contacting us directly.
- For Email Communications:
- To unsubscribe from marketing emails, click the “unsubscribe” link included in the footer of every marketing email.
- Alternatively, you can call us at (262) 691-0600 to request to opt out of marketing emails.
All communication will comply with applicable laws, and clients have the right to withdraw consent at any time.
- Cookies and Tracking
We do not actively use cookies or tracking technologies on our website. If this changes, we will update this policy accordingly.
- Compliance with Laws
We comply with all U.S. data protection laws, including those related to SMS messaging and state DUI reporting.
- Changes to This Policy
We reserve the right to update this Privacy Policy. The latest version will always be available on our website.
